FAQs
July 21, 2021 2025-07-26 18:28FAQs
FAQ
Products
When did the products expire?
In the container, you will see the PAO symbol of your product with a graph in the form of an open cosmetic pot in which a number of months are printed.
The date begins to count once the product is open.
Can I use Naturalisvitae with atopic skin or allergies?
Naturalisvitae products have been formulated with natural and soft ingredients with the skin. And they are very good for atopic skin, many people get very good results when formulated with botanical ingredients that considerably improve atopic skin.
On the other hand, if you have allergies, we recommend that you consult the INCI of each product, which you will find in the ingredient section, to check the ingredients they contain. However, most of the time, these allergies are food and not skin, so in case of doubt, we advise you to consult your specialist.
I have sensitive skin, can I use Naturalisvitae products?
Naturalisvitae products have botanical ingredients with anti-inflammatory, antimicrobial, repair and hydrating activity combined in a complex and safe process. But, each skin reacts in a way and sensitive skin is always more delicate, so we recommend each test in a small skin area with each product separately, before using it.
Are Naturalisvitae products adapted to all skin types?
Of course! By adapting to the peculiarities of each skin, our products are suitable for all skin and genres.
Are Naturalisvitae products suitable for vegans?
Love Animals is one of our values, so Naturalisvitae products have not been tested in animals and also do not contain an ingredient of animal origin. Naturalisvitae Cosmetics is ideal for completing a vegan lifestyle.
Los ingredients that Utilizamos en la Formulación de Nuestros Productos reluctos, algas, frutas, frutos secos o cereales, between Otros Ingredientes de Origen Vegetal,
No Utilizamos Ningua Materia Prima de Procedure Animal, Como la Cera de Abejas, Lanolina o Própolis, nor Testamos in animals.
SIEMPER OUR HA PREOCUPADO The Conservación y El Tratamiento Correcto del Planeta y Sus Recurursos Natural. Fenimos a unseenso respeto por la vida, la tierra y el medioumbiente. Por esta razón, naturalisvitae es una marca vegana y cruelty free.
Are Naturalisvitae products adapted to men?
Of course! Naturalisvitae products are based on the needs of each skin, they are practical, they have fresh textures and a unisex natural aroma, so there is no drawback in which a man applies one of our products. We recommend products due to the needs of skin and hair and not by sex.
Do your cosmetics have perfume?
After having carefully balanced the best ingredients available, we have nothing to add to hide their natural aromas. We do not use synthetic or natural perfumes in order to reduce allergies and skin awareness.
What active ingredients are in Naturalisvitae products?
Our products are full of safe and effective phytists. To find out the composition of all our products, we invite you to consult the product sheets on our website or to contact us at contact@naturalisvitae.com
How long do the treatment results are starting to see?
Naturalisvitae products operate internally in the strengthening of cells, providing balance and health that is reflected outside. Each skin has different needs and there is not always an instantaneous reaction, but yes, with continuous use, the results are perceptible and a considerable improvement in the appearance of the skin in 28 days.
Pouvez-vous être exposé au soleil avec le produit?
Les produits Naturalisvitae peuvent avoir une utilisation normale pendant la journée, mais si vous allez s’exposer au soleil, nous recommandons toujours l’utilisation de la crème solaire.
Orders and Shipping
How does shipment work and what if I am absent at home on delivery day?
A first payment will be made in the direction of the shipment indicated and if at the time of delivery, the messenger will try to leave a warning note in the mailbox. It is not always possible to leave a note, because sometimes the messenger cannot access the portal or the housing enclosure. After this first attempted delivery, the delegation which distributes your area will try to contact you to agree on a second episode. If in the second episode, you will also be absent, the order will remain in the delegation of your region so that you can recover it in the agency. If, for any reason, they failed to contact you to agree on delivery, you can write to contact@naturalisvitae.com so that we can facilitate contact details or help what is necessary.
What happens if my delivery address is incorrect?
We recommend that you consult the address indicated when you place your orders to make sure that the data is correct and complete, because it is not possible to modify the address once the shipment has already been made without generating additional shipping cost. If you detect incorrect data, contact us as soon as possible at contact@naturalisvitae.com. This management can also increase the delay in delivery between 24 and 48 hours more. Don’t forget to check all the fields!
What are the deadlines for national expeditions?
We understand that as a customer, you expect to receive your order as soon as possible, we therefore work to deliver your order as soon as possible and with deliveries of 24 /48 hours working in the peninsula. Despite this, the periods of launching, promotions or campaign of Black Friday and Cyber Monday are excluded within which these deadlines are not guaranteed. To find out what time your order is issued, pay attention to the entrance tray of your email. We will send you an shipping confirmation of your order and you will also receive an SMS from the logistics company indicating the estimated delivery date. If you place the order on the working day before 4 p.m., you could receive it the following working day, otherwise, the deadline is increased one more day. On weekends or holidays, shipments are managed the next working day.
Discounts
How to use my reduction coupon?
If you have a reduction coupon, you must enter it before completing your purchase. You can do it in the cart or in the box before finishing the purchase. The amount will be automatically updated from the total order. Remember that coupons and discounts do not apply to shipping costs and are not cumulative.
Can I use more than one coupon at the same time?
Coupons and discounts are not cumulative. You can use a single reduction coupon per order and, in some cases, promotions can only be exchanged once per person. The offers cannot be used with other promotional codes. All coupons, discounts or promotion codes are available for a limited time and cannot be used once expired. Promotions cannot be exchanged for money. Naturalisvitae reserves the right to change or terminate offers and promotion codes at any time.
Can I use a coupon during a promotion?
What happens if the Copon does not work?
It is possible that in some cases, there are conditions for which a coupon does not work when you try to apply it. For example, that the coupon has expired, the minimum requested order is not made, etc. If you have any questions regarding the use of a coupon that wrote us to contact@naturalisvitae.com and we will give you a solution as soon as possible.
