General conditions of sale
July 21, 2025 2025-07-22 17:18General conditions of sale
General conditions of sale
1. IDENTIFICATION DATA
The website www.naturalisvitae.com is a domain owned by BIO-SAHEL, S.L., a commercial company incorporated under Spanish law, with registered office in Gandía, postal code 46702, Calle Del Mig, number 33, registered in the Mercantile Registry of Valencia in volume 10559, folio 8, sheet number 184027, and with tax identification number B-40537393.
2. ACTIVITY
Bio-Sahel’s business consists of the manufacture and sale of cosmetic products, both online and offline, via its website. HOW TO BUY ON THE SITE?
3. MINIMUM AGE
To purchase our products on the website, you must be of legal age.
4. PRIX
Products will be sold at the price indicated on the website, which is the price in effect at the time the customer confirms their order. All prices include applicable value-added tax (VAT), but exclude delivery charges, which vary depending on the value of the products purchased and the country or region of delivery.
5. PURCHASE PROCESS
Website users can discover the various products offered by NV Shop at www.naturalisvitae.com. They can freely browse the various pages of the site, without obligation to purchase. NV Shop only accepts orders with billing and delivery addresses in Spain and the Schengen countries (except the Canary Islands). To place an order, the user must select the products they are interested in and confirm their selection by clicking on the “Add to cart” button. Each item added to the cart will be displayed on a dedicated screen. At any time, the user can: view the summary of the selected products or modify their order by clicking on the “My cart” button located at the top right of each page; continue their product selection by clicking on “Continue shopping”; finalize their product selection and place their order by clicking on “Add to cart”. To order the selected products, the website user must click on the “My cart” icon. The order will be displayed on the screen. If the list presented matches the selected products, the user must confirm their selection by clicking on “Buy now”. At this point, the user must identify themselves: either by entering their email address and password if they are registered on the site, or by correctly completing the form provided for this purpose, which contains the information necessary for their identification, including their first name, last name, and postal address. The user is informed and accepts that entering an identifier constitutes proof of their identity and expresses their consent. Once the user has been identified, an order form appears on the screen, summarizing the following: the type, quantities, and prices of the selected products, delivery costs, the total amount of the order, user information, and the delivery address. To definitively validate their order, the user must check the box “I accept the general terms and conditions of purchase, the terms of use, and the privacy policy” before being able to choose the delivery and payment method. 6. NATIONAL DELIVERY INFORMATION
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National delivery time
We understand that as a customer, you expect to receive your order as quickly as possible. That’s why we make every effort to deliver it as quickly as possible, with deliveries within 24 to 48 business hours in the Iberian Peninsula. However, this does not include launch periods, promotions, or Black Friday and Cyber Monday campaigns, during which these delivery times are not guaranteed. To find out when your order will be shipped, check your inbox regularly. We will send you a shipping confirmation, and you will also receive an SMS from the logistics company with the estimated delivery date. If you place your order on a business day before 1:00 p.m., you may receive it the following business day; otherwise, the delivery time is extended by one day. On weekends and holidays, shipments are processed the following business day.
Public holidays
Non-business days at our logistics center 2020. Orders are not processed on these days, so shipments are postponed to the next business day. We apologize for any inconvenience:
January 1: New Year’s Day
January 6: Three Kings Day
January 22: Saint Vincent and the Grenadines
19 mars : Saint-Joseph
April 10: Good Friday
April 13: Easter Monday
April 20: Saint-Vincent-Ferrer
May 1st: Labor Day
June 24: Saint John’s Day
August 15: Assumption of the Virgin
September 9: Valencian Community Day
October 12: Spanish National Day
December 8: Immaculate Conception
December 25: Christmas
When will I receive my order? *Orders placed before 5 p.m. are generally shipped the same day. *Orders placed on weekends are processed and shipped on Monday. – GLS 24-hour service: GLS offers deliveries from Monday to Friday. Generally, deliveries are made within 24 hours (mainland Spain) from the time the package leaves our facilities. However, standard delivery times are not guaranteed. Packages are transported by road and may be delayed due to traffic jams. Naturalisvitae is not responsible for delays caused by the carrier. How does shipping work and what should I do if I am not there on the day of delivery? An initial delivery will be made to the delivery address provided. If you are not there for the delivery, the courier will leave a calling card in your mailbox. It is not always possible to leave a calling card, as the courier may not be able to access the entrance or residence. After this first delivery attempt, your local branch will attempt to contact you to arrange a second delivery. If you are not present for this second delivery, the order will remain at your local branch for you to collect. If, for any reason, they are unable to contact you to arrange delivery, you can write to us at contact@nv.local so we can provide you with our contact information or assist you.
What happens if my shipping address is incorrect?
We recommend that you double-check the address provided when placing your order to ensure it is correct and complete. It cannot be changed after shipping without additional shipping costs. If you notice an error, please contact us as soon as possible at contact@nv.local. This may also increase delivery time by 24 to 48 hours. Remember to double-check all fields! 7. INTERNATIONAL SHIPPING INFORMATION
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8. PAYMENT INFORMATION
Payment is made at the last step of the checkout process, after entering your card details and clicking “VALIDATE CHECKOUT.” Payment options: Your order can be paid for by Visa, Visa Electron, MasterCard, American Express, and PayPal. If you choose to pay by card, you can enter your card details in the secure payment section of Redsys or Stripe. To purchase with PayPal, select this payment method and click “VALIDATE CHECKOUT.” You will then be redirected to the PayPal page to complete the payment.
9. Return Policy
Everything you need to know about returns during COVID-19!
During the state of emergency or any possible extension thereof, product return deadlines are suspended. Purchases made by any means on the NV online store will be reactivated upon the expiration of Royal Decree 463/2020 of March 14, declaring the state of emergency, or any extension thereof. You can therefore return your order within a maximum period of 30 calendar days from the end of the state of emergency.
9.1 Statutory right of withdrawal.
As a consumer and user, you have the right to return items in their original condition within 14 days of receipt. You can contact us by email at contact@nv.local with your order details and a photo of the item you wish to return, or by attaching the completed form available here. Our NV team will explain the procedure to follow. The products to be returned must be in the same condition as received: unopened and in their original packaging and box. Please note! If it is a package, it cannot be split; it is therefore necessary to return the entire package. In this case, any shipping costs associated with the return will be at your expense. Upon receipt of the returned products, we will verify that everything is correct and contact you to confirm the processing of the refund. In this case, we will refund the amount paid for the returned product(s) within a maximum of 14 calendar days (including, where applicable, the initial shipping costs). The refund will be made using the same payment method as the one chosen when ordering.
9.2 No refund will be made in the following cases:
Products damaged due to misuse or negligence; Products not purchased on the website; Used products whose packaging has been opened and/or altered.
9.3 Returns of defective products
If this happens, we handle the entire process very easily and free of charge. Send an email to contact@nv.local with your order details and a photo of what you received so we can resolve the issue quickly. Upon receipt of the returned products, we will examine them during quality control. If the quality control confirms non-conformity or defects in the returned product, we will contact you to confirm the processing of the refund. In this case, we will reimburse you for all costs incurred within a maximum of 14 calendar days, including: the amount paid for the returned product(s) and, if applicable, the initial shipping costs and the return shipping costs. The refund will be made via the same payment method chosen when ordering. If no non-conformity or manufacturing defects are detected after the quality control, we will refund you the price of the product, plus the initial shipping costs. In this case, the shipping costs associated with the return will be borne by the customer.
9.4 CANCELLATION OF ORDER
I just made a purchase, but I want to cancel it. What can I do? To cancel your order, please notify us as soon as possible via chat, phone, or email: contact@nv.local. If the order has not yet been processed, we can cancel it and refund you the full amount. However, if the order is already being processed or shipped and is in the hands of the carrier, you must follow the return procedure.
10. INFORMATION ON THE PROCESSING OF PERSONAL DATA
To learn how we process the personal data we collect through the website, you can consult our Cookie Policy and our Privacy Policy.
11. Service client
*Hours of operation
We are available every day from 9:00 to 20:00 by phone, email, WhatsApp and Facebook Messenger, except on public holidays.
*Complaints
We want you to fully enjoy your products. That’s why we’re happy to hear your feedback and receive any complaints you may have about our products and/or services. To best serve you, please contact us via email, WhatsApp, and Facebook Messenger. We will endeavor to respond to your message the next day, including weekends. If your complaint concerns an online order, please also provide us with your order number. We will respond immediately. Would you prefer to contact one of our staff directly? Call us at +34 625 816 963. If you have a complaint, you can also consult the “Online Complaint Resolution” section: http://ec.europa.eu/consumers/odr.