nature

TERMS OF SALE

1-IDENTIFICATION DETAILS

The website, www.naturalisvitae.com, is a domain owned by BIO-SAHEL, S.L., a business entity established under Spanish law, with headquarters in Gandía, postal code 46702, Calle Del Mig, number 33, registered in the Mercantile Registry of Valencia in Volume 10559, Folio 8, Page number 184027, and provided with C.I.F. number B-40537393 .

2-ACTIVITY

Bio-Sahel’s activity consists of the manufacture and sale of cosmetic products offline and online, through the Website.

HOW TO BUY ON THE WEBSITE?

3-MINIMUM AGE

To purchase our products through the website you need to be over 18 years of age.

4-PRICES

The products will be sold at the price indicated on the website when the customer confirms

the order.

All prices are inclusive of the Value Added Tax (VAT) in force, but excluding shipping costs which vary depending on the number of products purchased and the country where delivery is to be made.

5-PURCHASING PROCESS

Website users can discover the various products offered by NV Shop at www.naturalisvitae.com. Website users are free to consult the various pages of the website, with no obligation to buy. NV Shop will only take into account orders with billing and delivery address in Spain and Schengen countries (Excluding the Canary Islands) .

If a user of the website wishes to place an order, he or she must choose the products that interest him or her and confirm this interest by clicking on the “Add to Cart” button. Each additional item added to the basket will be shown by the appearance of a specific screen.

At any time, website users can: obtain a summary of the products they have selected or modify their order by clicking on the “My Basket” button on the top right of each page, continue to select products by clicking on “continue shopping” finish their product selection and place an order by clicking on “add to basket”.

To order the selected products, website users must click on the “My Basket” icon. The order will be displayed on the screen. If the list presented corresponds to the products they have chosen, website users must validate their selection by clicking on: “Buy now”. At this point, website users must identify themselves: either by entering their email address and password, if they are a registered member of the website, or by correctly filling in the form provided, which contains the information necessary to identify them, including the website user’s surname, first name and postal address.

Website users are informed and agree that entering a username constitutes proof of their identity and proves their consent.

Once website users have identified themselves, an order form appears on the screen summarizing: the type, quantities and prices of the products selected by the website user, the costs of delivery, the total order, the website user’s details and the address for delivery of the products.

For final validation of orders, website users must check the box “I accept the terms of purchase and the terms of use and privacy policy before being able to choose the mode of delivery and method of payment.

6.INFORMATION ON NATIONAL SHIPMENTS

 

Zone                          Rate                       Transit Time                                             Free shipping

España (Península)            

Islas Baleares                          

 

Delivery Times for National Shipments

We understand that as a customer you expect to receive your order as soon as possible, that is why we work to deliver your order as soon as possible and with 24/48h working days in Peninsula. Even so, we exclude periods of launches, promotions or campaigns of Black Friday and Cyber Monday in which these periods are not guaranteed.

In order to know when your order will be sent, please check your email inbox. We will send you an order confirmation and you will also receive an SMS from the logistics company indicating the estimated delivery date. If you place your order on a working day before 1pm, you may receive it on the following working day, otherwise, the deadline will be extended by one more day. At weekends or on public holidays, shipments are managed on the next working day.

Feast days

Non-working days in our logistics center for the year 2020. No orders are prepared on these days; therefore, orders are delayed to the next working day. We are sorry for the inconvenience:

– January 1st: New Year

– January 6: The Three Kings

– 22 January: St. Vincent the Martyr

– 19 March: Saint Joseph

– April 10: Good Friday

– 13 April: Easter Monday

– 20 April: Saint Vincent Ferrer

– May 1st: Labor Day

– June 24th: San Juan

– 15 August: Assumption of the Virgin

– 9 September: Day of the Valencian Community

– October 12: Spanish National Day

– December 8: Immaculate Conception

– December 25: Christmas

When will I receive my order?

* Orders placed before 5pm are usually shipped the same day.

*Weekend orders are processed and shipped on Monday.

– GLS 24h Service: GLS offers deliveries from Monday to Friday. In general, deliveries are made in less than 24 hours (Peninsula) from the departure of the package from our facilities. However, standard delivery times are not guaranteed. Packages are transported by road and can cause delays if there are traffic jams. In Naturalisvitae we are not responsible for possible delays by the carrier.

How does delivery work and what do I do if I am absent from my home on the day of delivery?

A first delivery will be made to the indicated delivery address and if you are absent at the time of delivery, the courier will try to leave a note of warning in the mailbox. It is not always possible to leave a note, as sometimes the courier cannot access the portal or the housing estate. After this first delivery attempt, the delegation that distributes your area will try to contact you to agree on a second delivery. If in the second delivery you were also absent the order will remain in the delegation of your zone so that you can happen to gather it in the agency. If for any reason they have not been able to contact you to arrange the delivery, you can write to contact@naturalisvitae.com so that we can provide you with the contact information or help you in whatever way is necessary.

What if my delivery address is incorrect?

We recommend that you check the address indicated when placing your order to ensure that the data is correct and complete, as it is not possible to change the address once the shipment has been made without generating an additional shipping cost. If you detect any incorrect data, please contact us as soon as possible at contact@naturalisvitae.com. Also, this management can increase the delay in the delivery between 24 and 48 hours more. Don’t forget to check all the fields!

  1. INFORMATION ON INTERNATIONAL SHIPMENTS

 

País                           RATE                                       transit time                                         Free shipping

Alemania                                                                               

Austria                         

Bélgica                                                         

Dinamarca

Finlandia                  

Francia

Irlanda

Italia

Mónaco

Países Bajos

Portugal

Reino Unido

Suecia

 

  1. PAYMENT INFORMATION

Payment is made in the last step of the purchase process, after entering all the card details and clicking on FINISH THE ORDER.

Payment options Payment for your order can be made with Visa, Visa Electron, MasterCard, American Express and PayPal. If you select card payment, you can enter all your card details in the Redsys or Stripe secure payment section.

To buy with PayPal, select this payment method and click on FINISH ORDER. You will then be redirected to the PayPal page to proceed with the payment.

9.Return policy

All about returns during COVID-19!

During the emergency status or its possible extensions, returns of products are interrupted. The terms will resume when Spanish Royal Decree 463/2020 of 14 March, by which the Emergency Status and its extensions were declared, expires. Therefore, you can return your order within 30 calendar days from the day the emergency status ends.

9.1 Legal right to withdraw from the purchase.

As a consumer and user, you have the right to return the items in their original condition within 14 days of receipt and notify us by email at contact@naturalisvitae.com.

with the order details and a photograph of what you wish to return, or by attaching the form you will find here duly completed; our NV team will detail how to do this. The products to be returned must be in the same state in which they were received; unopened and with the original packaging and box. Remember! If it is a pack, it cannot be divided, so it is necessary to return the whole pack. In this case, you will have to pay the shipping costs that may arise from the return.

Once we receive the returned products, we will check that everything is correct and contact you to confirm that the refund is handled. In these cases, within 14 calendar days, we will refund the amount you paid for the product(s) being returned (including, if applicable, the initial shipping costs). The refund will be made by the same method of payment that you chose when you placed your order.

9.2 We will not refund in the following cases:

Products damaged due to misuse or negligence.

Products not purchased from the Website.

Used products, whose packaging has been opened and/or tampered with

9.3 Returns of defective products

If this happens, we will take care of the whole process very easily and without any cost to you. Send an email to contact@naturalisvitae.com with the order details and a photograph of what you have received, so that we can sort it out quickly.

Once we receive the returned products, we will check them through a quality control.

If the quality control department confirms the non-conformity or defects of the returned product, we will contact you to confirm that the refund is handled. In these cases, within a maximum of 14 calendar days, we will reimburse you for all costs incurred, including: the amount you paid for the product(s) being returned and, if applicable, the initial shipping costs and the shipping costs generated by the return. The refund will be made by the same method of payment you chose when placing the order.

 If after the quality control, no non-conformity or material defect is detected, we will reimburse you the price of the product, plus the initial shipping costs. In this case, the customer will have to pay the shipping costs that may arise from the return.

9.4 ORDER CANCELLATIONS

I just made a purchase, but I want to cancel it. What can I do?

to cancel your order, you must inform us as soon as possible through our chat, telephone or email: contact@naturalisvitae.com.

If the order has not yet been processed, we can cancel it and refund the full amount of the purchase.

On the contrary, if the order is already being managed or has been sent and is in the hands of the delivery company, you must follow the return process.

  1. INFORMATION ON THE PROCESSING OF PERSONAL DATA

If you want to know how we treat the personal data we collect through the Website, you can consult our Cookies Policy and our Privacy Policy.

  1. Customer Service

*Opening hours

We are available daily from 09:00 to 20:00 by phone, email, WhatsApp, (Facebook) Messenger except holidays.

* Complaints

We want you to enjoy your products to the fullest. Therefore, we love to know your opinion and if you have any complaints about our products and/or services.

To help us serve you as efficiently as possible, please contact us by email, WhatsApp, (Facebook) Messenger, and we will try to respond to your message the next day, including weekends. If your complaint concerns an online order, please also send us your order number. We’ll get right on it.

Would you prefer to contact one of our employees directly? Please call us on +34 625816963.

In case of a complaint, you can also visit the online complaint resolution section: http://ec.europa.eu/consumers/odr.